Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days from the date of delivery.

• Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s).
• For claims, please email us at sales@hatchethardware.com so that we can initiate the process. All claims must be initiated within 5 business days of delivery.
• Defective/damaged merchandise can ONLY be replaced.
• Products must be in new condition in order to receive a refund.
• Products with a limited useful life expectancy, such as batteries, may be sold with a product-specific limited warranty.
• Shipping charges are not refundable.
• Special/Bulk Orders and Seasonal items cannot be returned.
• Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
• RETURNS WILL NOT BE ACCEPTED ON HIGH-DEMAND ITEMS SUCH AS MASKS, TOILET PAPER, SANITIZING AND CLEANING PRODUCTS, WATER, LYSOL, CLOROX, ETC. 

You should expect to receive your refund within 2-5 business days once the package is received and inspected by our returns department; however, in many cases you will receive your refund quicker. We'll notify you via email of your refund as soon as it is processed.  After two weeks, if you don't receive credit, please contact us via email at sales@hatchethardware.com so we can investigate what happened to your refund. Please include: your full name (as it appeared on the order), address, order number, name of the shipper used, and the tracking number.

Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund. Furthermore, if you refused the delivery, return shipping charges will be charged to you as well.

Typically, there are no refunds or exchanges for items in the categories below. Please contact us first if you have any questions:

• Outdoor Equipment and Power Tools
• Outdoor Living and Furniture
• Heaters and Cooling Supplies
• Special Orders 
• BBQ Grills
• Gas-Powered Items
• Oversize Items
• Items including and over 50lbs.
• Items that require special delivery
• HIGH DEMAND ITEMS

Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.

You may be able to cancel your order within 24 hours after it was placed, as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 30 days of the order date for item refund.