Navigating These Challenging Times Together

First, we want to thank you again for your continued support during this difficult time. Like everyone else we are just trying to take things one day at a time and get through this the best we can. We'd like to share some information with you to help you stay updated with what's going on at Hatchet Hardware in the coming days.

Store Hours:
As an essential business, our shops will continue to stay open. Our teams are working incredibly hard to be here for our communities in any way that we can so please be courteous. Store current hours are:
Brunswick: Monday - Saturday 8am to 6pm, and Sunday 9am to 5pm
Troy: Monday - Friday 8 am to 6pm, Saturday 8am to 5pm, and Sunday 10am to 3pm
Waterford: Monday - Friday 8am to 6pm, Saturday 8am to 5pm, and Sunday 9am to 3pm
These hours are subject to change. Feel free to call the shops ahead to make sure we have whatever you need before coming out and please remember that you can shop online at hatchethardware.com at any time.

Steps We're Taking:
Our offices are all currently set up to work from home to help stop the spread of COVID-19. At our warehouse and shops, we are increasing efforts to disinfect high-touch and high-trafficked areas throughout the day and increasing daily cleaning routines. We are also making sure all employees have up-to-date information on how to stay healthy and what preventative measures should be taken and the ability to stay home if they are feeling unwell.

Shipping:
You may experience delays in shipping as we are taking the necessary precautions to protect you and our team. We are still working hard to get in-stock items shipped within 24 hours. Few items may temporarily have longer fulfillment times.

Customer Service:
Our customer service team is working hard to help all customers as quickly as possible. Due to technical difficulties and a higher volume of calls you may experience interruptions. In the event this occurs, please email us at sales@hatchethardware.com or message our chat here on the site. We apologize for any inconvenience and thank for your continued support and understanding.

Follow Us:
We are most frequently able to share updates on social media so if you aren't already please follow us on Instagram or "like" us on Facebook.
Instagram: @hatchetbrunswick, @hatchettroy, @hatchetwaterford
Facebook: @hatchetofbrunswick, @hatchettroy, @hatchetofwaterford
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Returns

30-Day Return Policy

Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days from the date of delivery.

  • Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s).
  • For claims, please email us at sales@hatchethardware.com so that we can initiate the process. All claims must be initiated within 5 business days of delivery.
  • Defective/damaged merchandise can ONLY be replaced.
  • Products must be in new condition in order to receive a refund.
  • Products with a limited useful life expectancy, such as batteries, may be sold with a product-specific limited warranty.
  • Shipping charges are not refundable.
  • Special/Bulk Orders and Seasonal items cannot be returned.
  • Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
  • RETURNS WILL NOT BE ACCEPTED ON HIGH-DEMAND ITEMS, SUCH AS MASKS, TOILET PAPER, SANITIZING AND CLEANING PRODUCTS, WATER, LYSOL, CLOROX, ET.C. 

Refunds

You should expect to receive your refund within 2-5 business days once the package is received and inspected by our returns department; however, in many cases you will receive your refund quicker. We'll notify you via email of your refund as soon as it is processed.  After two weeks, if you don't receive credit, please contact us via email at sales@hatchethardware.com so we can investigate what happened to your refund. Please include: your full name (as it appeared on the order), address, order number, name of the shipper used, and the tracking number.

Free Shipping Items

Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund. Furthermore, if you refused the delivery, return shipping charges will be charged to you as well.

Non-Refundable Items

Typically, there are no refunds or exchanges for items in the categories below. Please contact us first if you have any questions:

  • Outdoor Equipment and Power Tools
  • Outdoor Living and Furniture
  • Heaters and Cooling Supplies
  • Special Orders 
  • BBQ Grills
  • Gas-Powered Items
  • Oversize Items
  • Items including and over 50lbs.
  • Items that require special delivery
  • HIGH DEMAND ITEMS

Product Warranties

Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.

Changing or Canceling Your Order

You may be able to cancel your order within 24 hours after it was placed, as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 30 days of the order date for item refund.