Navigating These Challenging Times Together

May 29th, 2020: Due to technical difficulties we are not accepting calls today. Please reach out to us via email at sales@hatchethardware.com. Thank you for your patience and understanding.

First, we want to thank you again for your continued support during this difficult time. Like everyone else we are just trying to take things one day at a time and get through this the best we can. We'd like to share some information with you to help you stay updated with what's going on at Hatchet Hardware in the coming days.

Store Hours:
As an essential business, our shops will continue to stay open. Our teams are working incredibly hard to be here for our communities in any way that we can so please be courteous. Store current hours are:
Brunswick: Monday - Saturday 8am to 6pm, and Sunday 9am to 5pm
Troy: Monday - Friday 8 am to 6pm, Saturday 8am to 5pm, and Sunday 10am to 3pm
Waterford: Monday - Friday 8am to 6pm, Saturday 8am to 5pm, and Sunday 9am to 3pm
These hours are subject to change. Feel free to call the shops ahead to make sure we have whatever you need before coming out and please remember that you can shop online at hatchethardware.com at any time.

Steps We're Taking:
Our offices are all currently set up to work from home to help stop the spread of COVID-19. At our warehouse and shops, we are increasing efforts to disinfect high-touch and high-trafficked areas throughout the day and increasing daily cleaning routines. We are also making sure all employees have up-to-date information on how to stay healthy and what preventative measures should be taken and the ability to stay home if they are feeling unwell.

Updated Return Policy:
We have updated our shipping policy from 30 days to 60 days. Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 60 days from the purchase date.

Shipping:
You may experience delays in shipping as we are taking the necessary precautions to protect you and our team. We are still working hard to get in-stock items shipped within 24 hours. Few items may temporarily have longer fulfillment times.

Customer Service:
Our customer service team is working hard to help all customers as quickly as possible. Due to technical difficulties and a higher volume of calls you may experience interruptions. In the event this occurs, please email us at sales@hatchethardware.com or message our chat here on the site. We apologize for any inconvenience and thank for your continued support and understanding.

Follow Us:
We are most frequently able to share updates on social media so if you aren't already please follow us on Instagram or "like" us on Facebook.
Instagram: @hatchetbrunswick, @hatchettroy, @hatchetwaterford
Facebook: @hatchetofbrunswick, @hatchettroy, @hatchetofwaterford
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Ordering Information

We want your shopping experience with hatchethardware.com to feel as secure and comfortable as possible, therefore, we offer a few different options when placing an order:

Order Online - When you place an order through our website, you will find it safe, user-friendly, and fast. You can review and make changes to what you have entered during nearly every step of the ordering process.


Call Us - Our sales and service team are ready to place your order over the phone. You can reach us at (877)-289-9760, Mon - Fri: 8:30 a.m. to 7:30 p.m. EST.


Credit Cards - We accept American Express, Discover, MasterCard and Visa. Payments are captured and processed once your order is received and verified.
Fraud checks may be conducted on our orders. This process may involve your details being passed to a 3rd party fraud checking company and it may include specific details provided during the order process. If necessary, we may ask for additional information to process your order. We will conduct this process as quickly as possible, however, dispatch of goods may be delayed.


Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must specifying both a shipping and billing address, including product prices, shipping and handling, and taxes (if applicable). To place a purchase order, it must be sent via fax to (718) 821-2609 or e-mail at sales@hatchethardware.com.

- The maximum purchase order amount that will be accepted is $2,500.00.
- Payment terms are Net 30.
- We will not process an order until we have received all references completed.