Navigating These Challenging Times Together

First, we want to thank you again for your continued support during this difficult time. Like everyone else we are just trying to take things one day at a time and get through this the best we can. We'd like to share some information with you to help you stay updated with what's going on at Hatchet Hardware in the coming days.

Store Hours:
As an essential business, our shops will continue to stay open. Our teams are working incredibly hard to be here for our communities in any way that we can so please be courteous. Store current hours are:
Brunswick: Monday - Saturday 8am to 6pm, Sunday 9am to 5pm
Troy: Monday - Friday 8am to 5:30pm, Saturday 8am to 5pm, Sunday 9am to 5pm
Waterford: Monday - Saturday 8am to 5:30pm, Sunday 9am to 5pm
Palatine Bridge: Monday - Saturday 8am to 6pm, Sunday 9am to 5pm
Niskayuna: Monday - Saturday 8am to 6pm, Sunday 9am to 5pm
These hours are subject to change. Feel free to call the shops ahead to make sure we have whatever you need before coming out and please remember that you can shop online at hatchethardware.com at any time.

Steps We're Taking:
Our offices are all currently set up to work from home to help stop the spread of COVID-19. At our warehouse and shops, we have increased efforts to disinfect high-touch and high-trafficked areas throughout the day and increased daily cleaning routines. We are also making sure all employees have up-to-date information on how to stay healthy and what preventative measures should be taken and the ability to stay home if they are feeling unwell.

Updated Return Policy:
We have updated our shipping policy from 30 days to 60 days. Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 60 days from the purchase date.

Shipping:
You may experience delays in shipping as we are taking the necessary precautions to protect you and our team. We are still working hard to get in-stock items shipped within 24 hours. Few items may temporarily have longer fulfillment times.

Customer Service:
Our customer service team is working hard to help all customers as quickly as possible. Due to technical difficulties and a higher volume of calls you may experience interruptions. In the event this occurs, please email us at sales@hatchethardware.com or message our chat here on the site. We apologize for any inconvenience and thank for your continued support and understanding.

Follow Us:
We are most frequently able to share updates on social media so if you aren't already please follow us on Instagram or "like" us on Facebook.
Instagram: @hatchetbrunswick, @hatchettroy, @hatchetwaterford, @hatchetpalatinebridge
Facebook: @hatchetofbrunswick, @hatchetoftroy, @hatchetofwaterford, @hatchetofpalatinebridge
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Locations - PLEASE READ HOW WE ARE NAVIGATING THESE CHALLENGING TIMES IN THE BANNER AT THE TOP OF THE SITE AS STORE HOURS ARE SUBJECT TO CHANGE

Brunswick, NY

831 Hoosick Rd.
Brunswick, NY 12180

E-Mail: Brunswick@hatchethardware.com

Phone: (518) 874-0251

Manager: Stephanie Wadsworth

Assistant Managers: Isaac Kautz & Ariel Dominelli

Connect With Us: @hatchetbrunswick
 @hatchetofbrunswick

Store Hours: Sunday: 9am–5pm
Monday - Saturday: 8am–6pm

Holiday Hours: Thanksgiving - CLOSED
Christmas Eve: 8am - 4pm
Christmas: CLOSED
New Year's Eve: 8am - 6pm
New Year's Day: CLOSED
Easter: CLOSED

Store Features: Small Engine Repair
Screen Repair
Glass Cutting
Sharpening 
Carpet Cleaning Rental
Tool Rental
FOB Keys
Paint Mixing


Troy, NY

63 Third St.
Troy, NY 12180

E-Mail: Troy@hatchethardware.com

Phone: (518) 687-0014

Assistant Manager: Nash Hylton

Connect With Us: @hatchettroy
@hatchetoftroy

Store Hours: Sunday: 9am - 3pm
Monday - Friday: 8am - 5:30pm
Saturday: 8am - 5pm

Holiday Hours: Thanksgiving - CLOSED
Christmas Eve: 8am - 4pm
Christmas: CLOSED
New Year's Eve: 8am - 6pm
New Year's Day: CLOSED
Easter: CLOSED

Store Features: UPS Access Point
FOB Keys
Paint Mixing
Glass Cutting
Knife Sharpening
Carpet Cleaning Rental

OPEN During Renovations

Waterford, NY

42 Saratoga Ave.
Waterford, NY 12188

Email: Waterford@hatchethardware.com

Phone: (518) 233-1073

Manager: Jesus Reyes

Assistant Manager: Scott Ross

Connect With Us: @hatchetwaterford
@hatchetofwaterford

Store Hours: Sunday: 9am - 5pm
Monday - Saturday: 8am - 5:30pm

Holiday Hours: Thanksgiving - CLOSED
Christmas Eve: 8am - 4pm
Christmas: CLOSED
New Year's Eve: 8am - 6pm
New Year's Day: CLOSED
Easter: CLOSED

Store Features: FOB Keys
Paint Mixing
Glass Cutting
Knife Sharpening

Palatine Bridge, NY

6133 State Highway 5
Palatine Bridge, NY 13428

Email: palatinebridge@hatchethardware.com

Phone: (518) 673-8200

Manager: Jared Conbeer

Assistant Manager: Emily Boyer

Connect With Us: @hatchetpalatinebridge
@hatchetofpalatinebridge

Store Hours: Sunday: 9am – 5pm
Monday – Saturday: 8am – 6pm

Holiday Hours: Thanksgiving - CLOSED
Christmas Eve: 8am - 4pm
Christmas: CLOSED
New Year's Eve: 8am - 6pm
New Year's Day: CLOSED
Easter: CLOSED

Store Features: Screen Repair
Glass & Acrylic Cutting
Propane
Key Cutting
FOB Keys
Paint Mixing

Now Open

Niskayuna, NY

1448 Balltown Rd.
Niskayuna, NY 12309

E-Mail: Niskayuna@hatchethardware.com

Phone: (518) 300-1588

Manager: Jennifer Ross

Assistant Managers: Noee Reyes

Connect With Us: @hatchetniskayuna
 @hatchetofniskayuna

Store Hours: Sunday: 9am – 5pm
Monday – Saturday: 8am – 6pm

Store Features: Acrylic Sheet Cutting
Auto Key Programming & Cutting
Blade Sharpening
Glass Cutting
Key Cutting
Lumber Building Material
Paint Color Matching
Propane
Propane Exchange
Screen Repair

Coming Soon

Wynantskill, NY