Navigating These Challenging Times Together

May 29th, 2020: Due to technical difficulties we are not accepting calls today. Please reach out to us via email at sales@hatchethardware.com. Thank you for your patience and understanding.

First, we want to thank you again for your continued support during this difficult time. Like everyone else we are just trying to take things one day at a time and get through this the best we can. We'd like to share some information with you to help you stay updated with what's going on at Hatchet Hardware in the coming days.

Store Hours:
As an essential business, our shops will continue to stay open. Our teams are working incredibly hard to be here for our communities in any way that we can so please be courteous. Store current hours are:
Brunswick: Monday - Saturday 8am to 6pm, and Sunday 9am to 5pm
Troy: Monday - Friday 8 am to 6pm, Saturday 8am to 5pm, and Sunday 10am to 3pm
Waterford: Monday - Friday 8am to 6pm, Saturday 8am to 5pm, and Sunday 9am to 3pm
These hours are subject to change. Feel free to call the shops ahead to make sure we have whatever you need before coming out and please remember that you can shop online at hatchethardware.com at any time.

Steps We're Taking:
Our offices are all currently set up to work from home to help stop the spread of COVID-19. At our warehouse and shops, we are increasing efforts to disinfect high-touch and high-trafficked areas throughout the day and increasing daily cleaning routines. We are also making sure all employees have up-to-date information on how to stay healthy and what preventative measures should be taken and the ability to stay home if they are feeling unwell.

Updated Return Policy:
We have updated our shipping policy from 30 days to 60 days. Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 60 days from the purchase date.

Shipping:
You may experience delays in shipping as we are taking the necessary precautions to protect you and our team. We are still working hard to get in-stock items shipped within 24 hours. Few items may temporarily have longer fulfillment times.

Customer Service:
Our customer service team is working hard to help all customers as quickly as possible. Due to technical difficulties and a higher volume of calls you may experience interruptions. In the event this occurs, please email us at sales@hatchethardware.com or message our chat here on the site. We apologize for any inconvenience and thank for your continued support and understanding.

Follow Us:
We are most frequently able to share updates on social media so if you aren't already please follow us on Instagram or "like" us on Facebook.
Instagram: @hatchetbrunswick, @hatchettroy, @hatchetwaterford
Facebook: @hatchetofbrunswick, @hatchettroy, @hatchetofwaterford
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Locations - PLEASE READ HOW WE ARE NAVIGATING THESE CHALLENGING TIMES IN THE BANNER AT THE TOP OF THE SITE AS STORE HOURS ARE SUBJECT TO CHANGE

Brunswick, NY

831 Hoosick Rd.
Brunswick, NY 12180

E-Mail: Brunswick@hatchethardware.com

Phone: (518) 874-0251

Manager: Jose Jimenez

Assistant Managers: Jennifer Ross
Randy Thrasher

Connect With Us: @hatchetbrunswick
 @hatchetbrunswick

Store Hours: Sunday: 9am–5pm
Monday - Saturday: 8am–7pm

Holiday Hours: Christmas Eve: 8am - 6pm
Christmas: CLOSED
New Year's Eve: 8am - 6pm
New Year's Day: CLOSED
Easter: CLOSED
Memorial Day: 8am - 5pm

Store Features: Small Engine Repair
Screen Repair
Glass Cutting
Sharpening 
Carpet Cleaning Rental
Tool Rental
FOB Keys
Paint Mixing


Troy, NY

63 Third St.
Troy, NY 12180

E-Mail: Troy@hatchethardware.com

Phone: (518) 687-0014

Manager: Amberlea Gokey

Connect With Us: @hatchettroy
@hatchetoftroy

Store Hours: Sunday: 10am - 3pm
Monday - Friday: 8am - 6pm
Saturday: 8am - 5pm

Holiday Hours: Christmas Eve: 8am - 3pm
Christmas: CLOSED
New Year's Eve: 8am - 6pm
New Year's Day: CLOSED
Easter: CLOSED

Store Features: UPS Access Point
FOB Keys
Paint Mixing
Glass Cutting
Knife Sharpening
Carpet Cleaning Rental

OPEN During Renovations

Waterford, NY

42 Saratoga Ave.
Waterford, NY 12188

Email: Waterford@hatchethardware.com

Phone: (518) 233-1073

Manager: Jesus Reyes

Assistant Manager: Scott Ross

Connect With Us: @hatchetwaterford
@hatchetofwaterford

Store Hours: Sunday: 9am - 5pm
Monday - Friday: 8am - 6pm
Saturday: 8am - 5pm

Holiday Hours: Christmas Eve: 8am - 3pm
Christmas: CLOSED
New Year's Eve: 8am - 6pm
New Year's Day: CLOSED
Easter: CLOSED
Memorial Day: 8am - 5pm

Store Features: FOB Keys
Paint Mixing
Glass Cutting
Knife Sharpening

OPEN During Renovations

Palatine Bridge, NY

6133 State Highway 5.
Palatine Bridge, NY 13428

Email: palatinebridge@hatchethardware.com

Phone: (518) 673-8200

Assistant Manager: Emily Boyer

Connect With Us: @hatchetpalatinebridge
@hatchetofpalatinebridge

Store Hours: Sunday: 9am – 5pm
Monday – Saturday: 8am – 6pm

Store Features: Screen Repair
Glass & Acrylic Cutting
Propane
Key Cutting
FOB Keys

Coming Soon

Wynantskill, NY

Coming Soon

Balltown Road