Navigating These Challenging Times Together

First, we want to thank you again for your continued support during this difficult time. Like everyone else we are just trying to take things one day at a time and get through this the best we can. We'd like to share some information with you to help you stay updated with what's going on at Hatchet Hardware in the coming days.

Store Hours:
As an essential business, our shops will continue to stay open. Our teams are working incredibly hard to be here for our communities in any way that we can so please be courteous. You can find our current store hours on the locations page: https://www.hatchethardware.com/pages/locations
Feel free to call the shops ahead to make sure we have whatever you need before coming out and please remember that you can shop online at hatchethardware.com at any time.

Steps We're Taking:
Our offices are all currently set up to work from home to help stop the spread of COVID-19. At our warehouse and shops, we have increased efforts to disinfect high-touch and high-trafficked areas throughout the day and increased daily cleaning routines. We are also making sure all employees have up-to-date information on how to stay healthy and what preventative measures should be taken and the ability to stay home if they are feeling unwell.

You may experience delays in shipping as we are taking the necessary precautions to protect you and our team. We are still working hard to get in-stock items shipped within 24 hours. Few items may temporarily have longer fulfillment times.

Customer Service:
Our customer service team is working hard to help all customers as quickly as possible. Due to technical difficulties and a higher volume of calls you may experience interruptions. In the event this occurs, please email us at sales@hatchethardware.com or message our chat here on the site. We apologize for any inconvenience and thank for your continued support and understanding.

Follow Us:
We are most frequently able to share updates on social media so if you aren't already please follow us on Instagram or "like" us on Facebook.
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Gift Cards

Gift Cards 
For balance Check Balance | Hatchet Hardware Gift Cards (squareup.com) or call customer service at (518) 629-0256Hatchet Hardware gift cards are redeemable only for in-store purchases and cannot be redeemed at www.hatchethardware.com; they may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Hatchet Hardware gift cards may be purchased as a gift or given as merchandise credit for returns issued after the 30-day return policy or returns made without receiptsAll gift cards are final sale. If a customer makes a purchase using a gift card and wants to return the items, the balance will go back on the gift card and cannot be refunded for cash. Protect the card: the bearer is responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on Hatchet Hardware's records. 

Gift cards can be purchased at any Hatchet Hardware location, online for store pick-up at www.hatchethardware.com, or as an e-gift card hereIf you would like to purchase a gift card to be shipped to an address, please call customer service at (518) 629-0256. 

Gift cards are tax-free and free shipping if purchased at www.hatchethardware.com. Gift cards do not expire.