Navigating These Challenging Times Together

May 29th, 2020: Due to technical difficulties we are not accepting calls today. Please reach out to us via email at sales@hatchethardware.com. Thank you for your patience and understanding.

First, we want to thank you again for your continued support during this difficult time. Like everyone else we are just trying to take things one day at a time and get through this the best we can. We'd like to share some information with you to help you stay updated with what's going on at Hatchet Hardware in the coming days.

Store Hours:
As an essential business, our shops will continue to stay open. Our teams are working incredibly hard to be here for our communities in any way that we can so please be courteous. Store current hours are:
Brunswick: Monday - Saturday 8am to 6pm, and Sunday 9am to 5pm
Troy: Monday - Friday 8 am to 6pm, Saturday 8am to 5pm, and Sunday 10am to 3pm
Waterford: Monday - Friday 8am to 6pm, Saturday 8am to 5pm, and Sunday 9am to 3pm
These hours are subject to change. Feel free to call the shops ahead to make sure we have whatever you need before coming out and please remember that you can shop online at hatchethardware.com at any time.

Steps We're Taking:
Our offices are all currently set up to work from home to help stop the spread of COVID-19. At our warehouse and shops, we are increasing efforts to disinfect high-touch and high-trafficked areas throughout the day and increasing daily cleaning routines. We are also making sure all employees have up-to-date information on how to stay healthy and what preventative measures should be taken and the ability to stay home if they are feeling unwell.

Updated Return Policy:
We have updated our shipping policy from 30 days to 60 days. Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 60 days from the purchase date.

Shipping:
You may experience delays in shipping as we are taking the necessary precautions to protect you and our team. We are still working hard to get in-stock items shipped within 24 hours. Few items may temporarily have longer fulfillment times.

Customer Service:
Our customer service team is working hard to help all customers as quickly as possible. Due to technical difficulties and a higher volume of calls you may experience interruptions. In the event this occurs, please email us at sales@hatchethardware.com or message our chat here on the site. We apologize for any inconvenience and thank for your continued support and understanding.

Follow Us:
We are most frequently able to share updates on social media so if you aren't already please follow us on Instagram or "like" us on Facebook.
Instagram: @hatchetbrunswick, @hatchettroy, @hatchetwaterford
Facebook: @hatchetofbrunswick, @hatchettroy, @hatchetofwaterford
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Accessibility Statement

Updated: April 2019.

General

Hatchethardware.com strives to ensure that its services are accessible to people with disabilities. Hatchethardware.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, independence, and feeling beautiful.

Accessibility on Hatchethardware.com

Hatchethardware.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Hatchethardware.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

Hatchethardware.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Hatchethardware.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on Hatchethardware.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Hatchethardware.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact:

Tel: 518-629-0256 
Email: sales@hatchethardware.com

BUSINESS HOURS
Our normal business hours are:

Weekdays: 8:30AM - 7:30PM EST
Saturday - Sunday: Closed